What Shipping Method Is Used?
Do You Ship Internationally?
What if I need to expedite my order?
Are all of the products in stock?
Who Do I Contact If I Have a Question or a Problem?
How do I access my account?
How Do I Make Sure I Am Getting The Right Size?
How Will You Use the Information That I Give You?
How Do I Return An Item?
I live close to the shop. What if I want to order online and then pick up my item at Little Black Box?

What Shipping Method Is Used?

You will receive free ground shipping within the continental US for orders over $75.00. To obtain the best rates, we use ground shipping through UPS and USPS. Items ship within 24-48 hours. LoveLBB.com ships directly from our physical store, Little Black Box, and we utilize more than one warehouse on the west coast to better serve our customers and to offer a large variety of products. Because we have multiple shipping locations, it is possible that a multiple item purchase could arrive on different days. International shipping and shipping to Alaska and Hawaii do not qualify for free shipping.

Do You Ship Internationally?

ONLY FOR PRE-APPROVED ACCOUNTS. You are responsible for any duty fees, delivery fees, and/or taxes. Additional charges may apply. Please contact us by email info@lovelbb.com or call us 1.304.645.6646 for more information. If you have placed an order and need it shipped outside of the United States, then please note that the shipping charges only reflect continental US ground shipping rates and additional shipping costs will apply. We will contact you prior to shipping.

What if I need to expedite my order?

For orders that you would like to have shipped via 2 day, express, or overnight, please note in the comment box during check out. Free shipping only applies to regular ground shipping and shipping charges occur for expedited shipping. Any shipping charges shown during checkout currently only reflect standard ground rates. Additional shipping charges will apply for expedited shipping.

Are all of the products in stock?

Yes, all of our items are in stock and ready to ship; however, when customer demand exceeds inventory levels quickly, then there could be times when an item is out of stock. We would immediately notify you and your card would not be charged.

Who Do I Contact If I Have a Question or a Problem?

If you have questions or problems regarding your order, please email ginger@lovelbb.com or call our offices at  304 645 6646.

How do I access my account?

The quickest way to sign in and access your account is to push the “Add to Wishlist” button located on any product page.

How Do I Make Sure I Am Getting The Right Size?

Click Here  and you will be taken to our sizing chart page. If you would like to speak to someone about cuts, styles, and sizes, please call us at 304 645 6646 EST 10am – 7pm. You can also email us at info@lovelbbb.com with questions. We are always happy to help you.

How Will You Use the Information That I Give You?

At Little Black Box Lingerie, we value your privacy as much as our own. We will never sell your email address or use it in any wrongful manner. We also employ a sophisticated security system which keeps all of your financial information private. For more information about our Privacy Policy, Click Here.

How Do I Return An Item?

Click here and you will be given the information on how to return an item.

I live close to the shop. What if I want to order online and then pick up my item at Little Black Box?

You can order online and pick up your items at Little Black Box. You can avoid shipping charges being added to your final bill by entering the code IN STORE PICK UP during checkout. You may want to call the shop 304 645 6646 to see if the item is immediately available or if we need to order it from our west coast warehouse. If we need to order the item, as long as you will be picking it up at the shop, you will not be charged for shipping. Typically it takes longer for us to receive the item, so if you want quick delivery, just order online and let the warehouse ship directly to you.